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• Last Updated: 01/14/2020
• ( minutes reading )

How to setup the Contact and Store pages for your physical stores in PrestaShop 1.7



PrestaShop provides you with the option to configure a page for your physical store so it can be displayed to your visitors. On that page, the visitors will get detailed contact information about your physical store, in case they want to go straight there to buy the products you sell. Of course, that feature comes in handy only when you actually have a physical store so today you are going to learn how to set up the Store Contact page for your physical stores in PrestaShop 1.7.

Step 1: Accessing the “Stores” contacts’ page


In order to start the setup process for the page of your physical stores in PrestaShop 1.7, you will first have to login into the main admin panel of PrestaShop. After that, from the left vertical navigation menu look for the “Store Parameters” link. When you find it, please, click on it. You will see a drop-down menu that will appear with the following options:

  • General” -
  • Order settings” -
  • Product settings” -
  • Customer settings” -
  • Contact” -
  • Traffic and SEO” -
  • Search” -
  • Merchant Expertise” -


Accessing the Contact page


From all the options that appear, please, click the “Contact” one. You will be redirected to a page called “Contacts”.


Contacts page overview


You will notice that the page has two different tabs: “Contacts” and “Stores”.

The first tab contains information about the contacts of the Online Store and the second tab contains a list of all the available physical stores. This is actually where you can set up the information for your physical stores, so please, click the “Stores” tab.

Step 2: Brief explanation of the interface of “Stores” page


When you click the “Stores” tab, you will be redirected to a page called “Stores”. The page is divided into two sections. The first one goes by the name “Stores” and the second one is called “Contact details”.


Stores page overview






The “Stores” section provides you with a handy list of all your physical stores.

The information on that list gives details to the customers about the name of your physical stores, address, city, zip/postal code, state, country, phone, fax, enabled - to specify if the store is currently active or no and a final column that you may consider as “Available Actions”.


Stores section overview


The “Contact details” section gives you the option to provide the main details of your company, rather than those for a specific shop.

Please, bear in mind, that the information here has to be the one on your headquarters, only because this is going to be the address where customers will contact you from, or even visit you.


Configuring the Contact Details


The fields that are shown in this section are as follow:

  • Shop name” - this is the section where you have to enter the name of your store. Please, bear in mind, that you have to keep it short, as the same will be used in all your correspondence and page titles. It is important to know that the usage of a colon “:” in your store’s name may prevent some features from working, such as email sending might fail. Instead, you can use a “-” if you have more than one section in the title. For example, instead of using “MyStore: All that you need”, replace it with “MyStore - All that you need”.

  • Shop email” - You have to enter the official contact address for your business. It is recommended for you to use the general contact email address. This way the customers should see the same when they receive an email from your shop.

  • Registration number” - The registration numbers are different for the different countries. You have to indicate your company’s legal registration number, based on your country’s legal system. For example, in the USA the companies have Duns number, SIRET number is for France, CNPJ for Brazil and so on. Please, bear in mind, that setting the proper and legal number is important because that shows that your business is fully registered, which gives more reasons for customers to order from your store.

  • Shop address line 1 / Address line 2 / Postal code/Zipcode / City / State / Country” - All these fields provide the customer with the official contact address of your business. If the country of your physical store is a country that does not have states, then the “State” option will not appear.

  • Phone” - In the “Phone” field the official contact phone number for your business has to be provided there. If you do not prefer the customers to call you, then you have to leave that field empty.

  • Fax” - In that field, the official contact fax number for your business should be entered.

Once you are done completing all necessary changes, please, click the “Save” button at the bottom of the page.


Saving Store Contact Details


That way your changes will be saved.

Now, you can check the frontend of your website, by clicking the “View my shop” button at the very top of the page.


Reviewing Contact Details on the storefront


Let’s go ahead and create a store contact for the individual stores of your business.

Step 3: Add a new “Store” contact


Right under the “View my shop” button, you will see a big blue button called “Add new store”.


Adding new Store Contact


Please, click on it. That action will redirect you to a page called “Add new”. There you will be provided with a section called “Stores”. This is where the store creation form is placed.

Most of the fields contain basin information, but despite that, every field is important because once created the information for that store will represent part of your business. Let’s start with the fields as they follow:


  • Name” - This is the actual name of your physical store


Configuring the Store Name


  • Address” - the actual address where the store is positioned


Configuring the Store Address


  • Address (2)” - In case more details about the address are necessary you can enter them here


Configuring the Store Address (2)


  • Zip/postal code” - The zip/postal code for the specific town where the physical store is


Configuring the Zip/Postal Code


  • City” - the name of the city where the physical store is located


Configuring the City


  • Country” - that field is for the country where the physical store is located


Configuring the Country


  • “State” - If the country has states, then enter the state in the specific field


Configuring the State


  • Latitude / Longitude” - It is an important field because this is what your theme might use to indicate the location of your physical store.


Configuring the Latitude / Longitude


  • Phone” - This field is for entering the official phone, where the customers can get in touch with you if they need to


Configuring the Phone number


  • Fax” - You have to enter the official fax for your physical store


Configuring the Fax number


  • Email address” - this is the official email address, that the customers will receive emails from


Configuring the Email Address


  • Note” - If there is something more specific you want to emphasize for the customers you can type it in here


Configuring the Store Note


  • Active” - If your physical store is active at the moment you should click on the “Yes” button


Configuring the Store Contact status


  • Picture” - It is beneficial if you add a picture of the front part of your physical store, as that is how the customers will be able to find it on the street


Configuring the Picture


  • Hours” - The business hours are an essential part of any physical store, this is why you should be as precise as possible setting them up


Configuring store working hours


  • Days of the week - With the days of the week field you are indicating which days the physical store is actually working


Configuring store working days

Once you are done entering the information about the physical store, please, click the “Save” button at the bottom of the page.


Saving the Store Contact


After you click it, you can refresh the page and PrestaShop will redirect you back to the “Stores” page where you will be able to see on the list of the sample provided stores the new store that you just added.


Step 4: Manage existing Store contacts


If you want to make changes to your physical store, please, click the “Edit” button at the “Stores” page.


Editing Store Contact


You will find it right next to each of the already existing stores. When you click it you will be redirected to the exact same page when you were creating the physical store, but the only difference here will be that all the fields are already filled out.


Edit Store Contact page overview


All you have to do is just make the desired changes in the fields and then save your work.

Now, if you want to delete a store that is no longer available, please, go back to the “Stores” page and click the arrow right next to the “Edit” button.


Deleting Store Contact


A dialog box will appear saying that you are about to delete the specific store and two buttons under the message for confirming or canceling the operation.


Confirming Store Contact deletion


Setting up a store contact is pretty easy, but is also very important to provide the customer with the correct detailed information about your physical store.

Congratulations! In this tutorial, you have learned what is a Physical Store Contact Page, how to create such and how to manage all the contact information for your Physical Stores!



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